Starplug FAQ
Answers to frequently asked questions
Last updated
Answers to frequently asked questions
Last updated
A few things to confirm before starting the binding process.
Ensure the app is updated to the latest version. (Apple Store / Galaxy Store / Android Download
Ensure that the app is allowed to use geolocation permissions.
Make sure Bluetooth is enabled.
Ensure you select the 2.4 GHz band for WiFi.
Everything is ready, proceed with binding according to the video instructions.
During the binding process, please select a 2.4GHz Wi-Fi network for the connection. Do not set your Wi-Fi to dual-band mode, as it may cause binding issues. Even if binding is successful with 5G Wi-Fi, there might be network abnormalities and disconnections, affecting mining. Also, ensure that the app is allowed to use geographical location permissions, otherwise it cannot scan and retrieve device information.
This prompt usually occurs because the app has not been upgraded. Please update the app to the latest version. (Apple Store / Galaxy Store / Android Download)
Disconnection is usually due to an unstable network signal. Please try the following solutions:
Replug in the device, and restart your router to ensure a stable network connection.
Place the device closer to the router for better signal reception.
Check the load on your router to avoid congestion caused by too many connected devices.
If your Wi-Fi network changes, you'll need to reset your device and connect again.
Starplug reset tutorial👉 https://youtu.be/W9_67lNQLyA
Re-plug the device, immediatly press and hold the power button for 4 seconds
When the indicator light starts flashing left and right, go to Starpower dAPP process binding
"Dual band" refers to a router or device that can operate on both 2.4 GHz and 5 GHz WiFi frequencies.
Related video introduction👉https://youtu.be/Iw4bwEVDUkg?si=hMEcZVvKL48OfdM2
If you are unable to access these settings or don’t see an option to enable 2.4 GHz, check your router manual or contact your internet provider for assistance, as settings may vary by router model.
If the above methods still cannot help you solve the problem, please join discord and open a ticket to receive personalized support. It is suggested to prepare the following information beforehand to enable quick diagnosis and guidance:
Video recording and screenshots of the issue
Description of the issue
Smartphone manufacturer and OS version
WiFi AP band (2.4GHz, 5GHz)
Discord community: 👉https://discord.com/invite/starpowernetwork