Starplug FAQ

Answers to frequently asked questions

Bind your Starplug to the App

❗❗ Attention please ❗❗

A few things to confirm before starting the binding process.

• Ensure the app is updated to the latest version. (Apple Store / Galaxy Store / Android Download

• Ensure that the app is allowed to use geolocation permissions.

• Make sure Bluetooth is enabled.

• Ensure you select the 2.4 GHz band for WiFi.

Everything is ready, proceed with binding according to the video instructions.

I can’t find the Starplug when I scan on the APP / Failed to Verify your deviceDevice

During the binding process, please select a 2.4GHz Wi-Fi network for the connection. Do not set your Wi-Fi to dual-band mode, as it may cause binding issues. Even if binding is successful with 5G Wi-Fi, there might be network abnormalities and disconnections, affecting mining. Also, ensure that the app is allowed to use geographical location permissions, otherwise it cannot scan and retrieve device information.

This Starplug may not have been authorized.

This prompt usually occurs because the app has not been upgraded. Please update the app to the latest version. (Apple Store / Galaxy Store / Android Download)

The Starplug is offline.

Disconnection is usually due to an unstable network signal. Please try the following solutions:

• Replug in the device, and restart your router to ensure a stable network connection.

• Place the device closer to the router for better signal reception.

• Check the load on your router to avoid congestion caused by too many connected devices.

The device went offline after moving to a new place. How to reset?

If your Wi-Fi network changes, you'll need to reset your device and connect again.

Starplug reset tutorial👉 https://youtu.be/W9_67lNQLyA

1. Re-plug the device, immediatly press and hold the power button for 4 seconds

2. When the indicator light starts flashing left and right, go to Starpower dAPP process binding

What is "dual band"? How to change my WiFi settings and use 2.4 GHZ frequency?

"Dual band" refers to a router or device that can operate on both 2.4 GHz and 5 GHz WiFi frequencies.

Related video introduction👉https://youtu.be/Iw4bwEVDUkg?si=hMEcZVvKL48OfdM2

If you are unable to access these settings or don’t see an option to enable 2.4 GHz, check your router manual or contact your internet provider for assistance, as settings may vary by router model.

🙋 Discord ︱ticket-support

If the above methods still cannot help you solve the problem, please join discord and open a ticket to receive personalized support. It is suggested to prepare the following information beforehand to enable quick diagnosis and guidance:

• Video recording and screenshots of the issue

• Description of the issue

• Smartphone manufacturer and OS version

• WiFi AP band (2.4GHz, 5GHz)

Discord community: 👉https://discord.com/invite/starpowernetwork